FAQ

Product Questions

What types of products do you offer?

We specialize in a wide range of gardening essentials to help you cultivate a beautiful garden. Our products include:

• Plants: Autumn Bulbs, Autumn Plants, Bare Root plants, Climbers, Fruit Trees, Garden Plants by Foliage Colour, and Garden Plants by Type.
• Tools: Cutting Tools, Digging Tools, Hand Tools, and Gloves.
• Seasonal Items: Christmas decorations and Gift Wrapped Plants & Trees.
• Care Products: Feed, Weed & Mosskill for maintaining a healthy garden.

Our selection is curated for gardeners of all levels, from beginners to experts, with a focus on quality and seasonal needs.

Are your plants and tools suitable for beginners?

Absolutely! We offer products for every skill level. For example, our Autumn Bulbs and Garden Plants by Type are easy to grow, while our Cutting Tools and Digging Tools are designed for both amateur and professional use. If you need advice, just email us—we’re happy to help you choose the right items!

Delivery & Shipping

How long does delivery take?

We strive to get your orders to you promptly:

• Order Processing: 1-2 business days (may be slightly longer during peak seasons).
• Shipping Time:
  • Standard Shipping: 10-15 days after shipment via DHL or FedEx.
  • Free Shipping: 15-25 days after shipment via EMS for orders over $50.

Once your order ships, you’ll receive a tracking email to monitor its journey.

Do you ship to my country?

We ship globally to most regions, but unfortunately, we cannot deliver to Asia and some remote areas due to logistical constraints. If you’re unsure about your location, contact us before ordering at [email protected].

What are the shipping costs?

We offer two options:

• Standard Shipping: Flat rate of $12.95 with DHL or FedEx.
• Free Shipping: No cost for orders of $50 or more, using EMS.

This makes it easy to stock up on bulkier items like Digging Tools or multiple Garden Plants without extra fees.

Payments & Accounts

What payment methods do you accept?

We accept major payment options for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are secure, so you can shop with confidence.

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders faster and access exclusive gardening tips. It’s quick and easy!

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. You can return items within 15 days of receipt. Please check our Returns Policy for details on eligibility and procedures. Note that items must be in original condition, especially plants like Bare Root or Fruit Trees, to ensure they can be resold.

How do I initiate a return?

Contact our customer service team at [email protected] with your order details. We’ll guide you through the process and aim to make it as smooth as possible—because gardening should be joyful, not stressful!

Other Inquiries

What if my order is delayed or lost?

If you experience delays or issues with tracking, email us immediately. We’ll work with our carriers (DHL, FedEx, or EMS) to resolve it quickly. Remember, we’re your gardening partner and are here to ensure your items arrive safely.

Can I get gardening advice from your store?

Of course! We’re passionate about gardening and love to help. Whether you’re planting Autumn Bulbs or using new Cutting Tools, email us for tips. We’re based at 1070 Post Farm Road, Omaha, US 68102, and we’re always ready to support your gardening dreams.

Do you offer gift options?

Yes! Our Gift Wrapped Plants & Trees are perfect for surprising fellow gardeners. They come beautifully packaged, making them ideal for special occasions like Christmas.

Need More Help?

If your question isn’t answered here, don’t hesitate to contact us at [email protected]. We’re dedicated to providing peace of mind with every order. Thank you for choosing Garden Plant Seed Store—where we deliver more than just products; we deliver the joy of gardening!