At Garden Plant Seed Store, we understand that sometimes your gardening needs may change, just like the seasons. We’re committed to making your returns and exchanges process as smooth as tending to your favorite garden plants.

Our Return & Exchange Promise

We want you to be completely satisfied with your gardening purchases. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. This gives you ample time to inspect your gardening supplies and ensure they meet your expectations.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Order Details: Include your order number and reason for return/exchange
  3. Receive Instructions: We’ll send you detailed return shipping instructions
  4. Ship Your Return: Package the item securely and ship to our address
  5. Processing: Once received, we’ll process your refund or exchange within 3-5 business days

Return Shipping Information

Return Address:
1070 Post Farm Road
Omaha, US 68102

Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Payment Methods Supported: Visa, MasterCard, JCB, PayPal
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

Exchange Process

For exchanges of equal value, we’ll ship your replacement item once we receive your return. For exchanges of different value, we’ll process the price difference accordingly.

Non-Returnable Items

To ensure the health and safety of our gardening community, the following items cannot be returned or exchanged:

  • Bare Root Plants: Due to their perishable nature and specific handling requirements
  • Live Plants & Bulbs: Including Autumn Bulbs, Autumn Plants, Fruit Trees, and other live garden plants
  • Personal Care Items: For health and safety reasons
  • Gift Wrapped Items: Once the gift wrapping is removed
  • Custom or Personalized Items

Note: If you receive damaged or incorrect live plants, please contact us immediately at [email protected] with photos of the issue.

Condition of Returned Items

To be eligible for return or exchange, items must be:

  • In original packaging
  • Unused and in resalable condition
  • Include all original tags and labels
  • Accompanied by the original receipt or order confirmation

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Garden Plant Seed Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Items to Return/Exchange: – [Product Name 1] – [Product Name 2] – [Additional Items] Reason for Return/Exchange: [Please specify reason – e.g., wrong size, defective, changed mind, etc.] I understand the return policy and have noted any non-returnable items in my order. Please provide return shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help With Your Return?

Our gardening experts are here to assist you with any questions about returns or exchanges:

📧 Email: [email protected]
📍 Address: 1070 Post Farm Road, Omaha, US 68102

We typically respond within 24-48 hours during business days.

Just as we carefully nurture our garden plants, we’re committed to nurturing our customer relationships. Your satisfaction is our priority, and we’re here to ensure your gardening journey with us is always positive.

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