Our Shipping Promise

Just as we carefully select and nurture our garden plants, we’re committed to ensuring your gardening supplies arrive safely and promptly. Our shipping process is designed with your gardening needs in mind.

Shipping Options & Timelines

Order Processing: All orders are processed within 1-2 business days

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 days after shipping
  • Tracking included
  • Ideal for time-sensitive gardening needs

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 days after shipping
  • Perfect for planned gardening projects

Please note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on customs processing and local conditions.

Returns & Exchanges – Our Garden-Fresh Guarantee

We understand that gardening plans can change with the seasons. That’s why we’ve created a returns process that’s as straightforward as planting your favorite bulbs.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. This gives you ample time to ensure your gardening supplies meet your expectations.

How to Initiate a Return or Exchange

  1. Contact Our Gardening Experts: Email us at [email protected] within 15 days of receipt
  2. Provide Order Details: Include your order number and reason for return/exchange
  3. Receive Instructions: We’ll send you detailed return shipping guidance
  4. Ship Your Return: Package items securely and ship to our address
  5. Processing: We’ll process your refund or exchange within 3-5 business days of receipt

Return Shipping Information

Return Address:
1070 Post Farm Road
Omaha, US 68102

Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds issued to your original payment method
  • Payment Methods: Visa, MasterCard, JCB, PayPal
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

Exchange Process

  • For exchanges of equal value: We’ll ship your replacement once we receive your return
  • For exchanges of different value: We’ll process the price difference accordingly

Non-Returnable Items

To ensure the health and safety of our gardening community, these items cannot be returned:

  • Bare Root Plants: Due to their perishable nature and specific handling requirements
  • Live Plants & Bulbs: Including Autumn Bulbs, Autumn Plants, Fruit Trees, and other live garden plants
  • Personal Care Items: For health and safety reasons
  • Gift Wrapped Items: Once the gift wrapping is removed
  • Custom or Personalized Items

Note: If you receive damaged or incorrect live plants, contact us immediately at [email protected] with photos.

Condition of Returned Items

To be eligible for return or exchange, items must be:

  • In original packaging
  • Unused and in resalable condition
  • Include all original tags and labels
  • Accompanied by the original receipt or order confirmation

Need Gardening Assistance?

Our gardening experts are here to help with any questions about shipping, returns, or your gardening needs:

📧 Email: [email protected]
📍 Address: 1070 Post Farm Road, Omaha, US 68102

We typically respond within 24-48 hours during business days.

Just as we carefully nurture our garden plants, we’re committed to nurturing our customer relationships. Your satisfaction is our priority, and we’re here to ensure your gardening journey with us is always positive.